Google has learned a lot from the issues that surfaced last year with the Pixel 6 and Pixel 6 Pro. While the slow under-display fingerprint scanner was a big problem, the problem was that many users stayed connected to their wireless service provider’s network, or even their Wi-Fi. We haven’t heard of this happening with the Pixel 7 and Pixel 7 Pro.
Less drama with the Pixel 7 series
The Pixel 7 series is more refined than last year’s models and includes Face Unlock. The facial recognition system is powered by Google Tensor 2 SoC but it is not secure enough to verify mobile payments. The Pixel 7 Pro’s Super Res Zoom feature provides 30x digital zoom with 5x optical zoom capabilities.
A Pixel 7 owner discovered broken glass on the phone’s back camera band
We’d probably say the Pixel 7 series is exactly what it’s clichéd to be Google was hoping for the Pixel 6 line. But for the most part, it’s been a drama-free two months for the Pixel 7 and Pixel 7 Pro phones even though some Twitter and Reddit subscribers are complaining about a serious issue affecting their phones.
A user by the name of Heydon Faber (@CSThrowaway) posted a photo to Twitter showing the damage to the rear camera glass on a Pixel 7. “Not even a month, no drops just for regular use. On the phone. I was told it was my problem,” he wrote on Christmas Day. Is this really quality control supported by Google? It’s clearly a manufacturing defect, I know I’m not the only one. Please fix this google!madebygoogle #pixel7brokencamera.”
employment One Reddit subscriber with a handle on dalitortoise wrote, “I took my phone out of my pocket and the back camera glass broke. I must have hit an angle while it was in my pocket. Has anyone else had this problem? I’ve been to phone repair shops and no one has spares yet.” You really don’t want to have to mail this phone in for repair because it’s the only phone I have right now.”
In response to the post, another Redditor with the same problem said he was told by uBreakiFix that the entire back panel would need to be replaced at a cost of $200. But a Pixel 7 owner sent pictures of his device to Google and was offered a replacement unit.
This is not an entirely new issue. As far back as Thanksgiving (well, it seems like it was just over a month ago), another Pixel 7 user was on Reddit complained about broken glass on his phone’s camera strap. He wrote, “I’m flying over to my parents’ house today for Thanksgiving (devour). I pulled my phone out of my pocket to scan my boarding pass and what do I see? The cracked camera glass on the very wide side of the lens (so much so that the glass is actually falling off). A nice lady from the TSA gave me A piece of tape to prevent further falling out.” He added, “I run a case, and I didn’t drop the phone once, and that was literally okay 30 minutes ago. I’m so mad because I don’t know what I did to break it/what happened….”
Here’s what you should do if this happens to your Pixel 7 or Pixel 7 Pro
However, another Pixel 7 series user told the others Reddit he had the same problem. His story feels familiar as he wrote, “I took my pixel 7 out of my pocket today, and the back camera glass in front of the ultra wide screen shattered. I never dropped my phone or anything like that, my phone is in good condition too. Seems to be a defect in the pixel 7 series of phones.” “Several people on the subreddit have been having issues with this. Contacted Google Support, Preferred Sponsorship Purchase period but this is almost certainly a physical defect with the phone so we’ll see if they cover it under limited cover.”
If this happens to your Pixel 7 series device, contact Google as soon as possible. And yes, use another phone to take pictures of the damage.